WTNS PROTECTION CO. RETURN & EXCHANGE POLICY
At WTNS Protection Co., every piece is created with intention. We want you to feel confident in your purchase, so please review our return and exchange policy before ordering.
RETURNS
We accept eligible return requests within 14 days of delivery.
To qualify for a return, merchandise must be unworn, unwashed, unused, and in its original condition. Items with stains, odors, pet hair, makeup, deodorant marks, damage, or other signs of wear will not be accepted.
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Original shipping charges are non-refundable.
EXCHANGES
Need a different size? Contact us within 14 days of delivery. Exchanges are subject to product and size availability.
Because some WTNS pieces may be produced specifically when ordered, we cannot guarantee that your preferred replacement size will still be available.
FINAL SALE ITEMS
The following are final sale and cannot be returned or exchanged:
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Sale or clearance merchandise
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Gift cards
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Limited-release items specifically marked Final Sale
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Customized or personalized merchandise
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible after delivery.
Please include your order number, a description of the issue, and clear photos of the item and packaging so we can review the problem.
If the issue is confirmed, WTNS Protection Co. will work with you to provide an appropriate replacement or refund at no additional cost.
REFUNDS
Once your approved return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Processing times vary depending on your bank or payment provider.
SIZING
Please review the product's size chart carefully before purchasing. Sizing may vary between garments and styles.
Ordering the wrong size does not qualify as a defective product.
HOW TO START A RETURN
To request a return or exchange, email info@witnessprotectionshop.com within 14 days of delivery.
Please include your:
- Full name
- Order number
- Item(s) you would like to return or exchange
- Reason for the return or exchange
- Photos, if the item arrived damaged, defective, or incorrect
Once your request is reviewed, we’ll provide return instructions. Please do not send merchandise back without receiving return authorization from WTNS Protection Co.
For damaged, defective, or incorrect items, WTNS Protection Co. will cover the cost of the approved replacement or return.
WTNS Protection Co.
Faith is the evidence. Life is the testimony.